Vi använder DHL som vår leveranspartner. I de absolut flesta fall skickar vi din order inom 24 timmar, eller nästkommande vardag. Det innebär att du har dina varor inom 1-3 dagar.
Vissa varor kan under korta perioder vara slutsålda från vårt expresslager. Dessa gånger dröjer det mellan 3-8 dagar innan varorna har anlänt hos dig som kund.
Vi levererar just nu enbart till Sverige. Inom kort kommer vi dessutom acceptera beställningar från övriga Norden.
Nedan följer mer detaljerade leveransvillkor.
You will be required to sign for your delivery. If we are unable to deliver, our carrier may return your parcel to its depot and leave a note explaining where your parcel is and how you can rearrange delivery or collect your parcel. If delivery is not rearranged or your parcel collected it will be returned to our warehouse. Please contact us at support@unitehockey.se to arrange redelivery in these circumstances. You may be responsible for additional delivery charges on any redelivery.
Delivery times are estimates only. We will try hard to meet our delivery times but are not responsible for any delayed or unsuccessful deliveries. Sometimes orders may take longer to fulfil and certain services may be removed during our seasonal sales, periods of promotional activity or due to circumstances beyond our control, such as adverse weather. If your delivery does not arrive when expected, please contact us on support@unitehockey.se. Please note that if your delivery does not arrive within 30 days of Dispatch Confirmation you are entitled to a refund. Please see our Cancellation and Returns policy for details of how to apply for a refund.
RETURNS
If you want to make a return, please see the link ”Returns” in the footer of the webpage and make your request. Then send us your product with your contact information attached.
OUR 14 DAY RETURNS POLICY
If the product is not faulty you may return any product you have purchased to us in its original condition within 14 days of the date it was delivered to you and receive a refund. In order to take advantage of this, you must (a) complete, sign and date the returns form included on our webpage (unitehockey.se) (b) return the product to us in the same condition as received and if possible with all packaging. If we consider any returned product to have been used/worn/washed or tags or labels are missing or removed, we may reject the return and not to give a refund.
You should obtain and keep proof of postage in case you need it as evidence that you have returned the product to us as the returned products are your responsibility until they arrive at our warehouse.
REFUNDS
We will issue a refund for the price you paid for the products and the standard delivery charge if the whole order is returned within 10 working days of the date we receive the returned item(s). We will inform you by email when we refund you. All refunds will be made using the same method originally used by you to pay for your purchase. We will only credit the debit or credit card used to make the original purchase. Our 14 Day Returns policy does not affect your statutory or other legal rights.
DEFECTIVE PRODUCTS
If you think a product is defective you may return the product to us and, if having examined the product, we confirm by email that it is defective, we will issue a refund for the price you paid for the product and all delivery charges. In order to take advantage of our defective returns policy, you must (a) complete, sign and date the returns form on our webpage (b) return the product to us. You should obtain and keep proof of postage in case you need it as evidence that you have returned the product to us as the returned products are your responsibility until they arrive at our warehouse. Where possible, please use or include with the product being returned, all original boxes, instructions/documents, tags, labels and wrappings.
Please note that you have statutory rights in relation to the condition and conformity of goods. This does not affect your statutory rights.
EXCHANGES
Unfortunately we are currently unable to process exchanges. If you would like to return an item, please follow the guidelines outlined above and we will happily issue a refund so you can order the product in a different model.